What if my order gets stuck in customs?Updated a year ago

First, we want to let you know that most shipments make it through customs without delays if you chose DDP, as they are part of FlavorCloud's (our cross-border ecommerce service provider's) managed service network. That said, customs authorities review a shipment from time to time, known as formal clearance, and may ask for additional information before the customs authorities clear the shipment for final delivery. If we need additional information from you to get your shipment cleared by customs, we will let you know. Reviews by customs authorities can take as little as a few hours but occasionally last much longer for days or even weeks, depending on the country and their workload at the time.